FirstCry Reviews

FirstCry has an overall rating of 2.0 based on 66 reviews. Customer feedback on FirstCry is mixed: FirstCry reviewers highlight positive aspects like wide range of products, competitive pricing, fast delivery, user-friendly website, which strongly appeal to parents and caregivers of young children. However, FirstCry is often criticized for its customer service issues, occasional stock shortages, delivery delays, product quality inconsistencies.

2.0/5.0

66 reviews

5 Stars

3

4 Stars

2

3 Stars

2

2 Stars

2

1 Star

13

All FirstCry Reviews (66)
michaelsanon6182
May 31, 2026
"Cancel button basically did nothing"
I tried to cancel my order literally a few minutes after placing it, but there still wasn’t any option to do it. Kind of annoying, honestly. Support got back to me and just said to wait for the delivery, which felt pointless. I mean, they were polite, so that’s something, but the whole cancellation thing was useless
Lloyd_lapointe82
May 19, 2026
"I was happy with the..."
I was happy with the fit overall. The size was mostly right, just a tiny bit loose on my kid, but nothing too bad. Still felt like a good buy!
alfred_Clark76
April 29, 2026
"The box showed up completely crushed, and the…"
The box showed up completely crushed, and the baby wipes had leaked all inside the package!! Definitely not the best experience and disappointing to open
RoseLowe
April 20, 2026
"Delivery took way too long"
I ordered some baby items from FirstCry thinking they’d reach in 2-3 days, but it ended up taking almost a week. The tracking also wasn’t updating properly, so I had no idea where the order was or when it would come. Since it was urgent, I had to go buy the same things from a nearby shop anyway, which was just... frustrating. Customer care wasn’t helpful either, just kept giving the same copy-paste kind of reply. Overall, really bad delivery experience.
MONSEN
April 01, 2026
"Saved a Nice Amount on Diapers"
I was in a stressed mood trying to stock up on diapers without spending too much, so I was happy to see I ended up saving a decent amount. Definitely made the purchase feel a lot better.
michele1991
March 21, 2026
"Rude courier, but the delivery got done"
The courier guy was rude when he showed up, which left a bad impression. I didn’t want to make a big issue out of it since the package did arrive, but the way he spoke to me wasn’t great. I guess the delivery itself was fine, just the attitude could have been much better.
newmomexplorer
February 27, 2026
"Smooth Experience and Good Quality"

I had a good experience with FirstCry. Customer service was helpful, the products were good quality, and everything arrived in good condition. Worth the price.

john1995
February 24, 2026
"Quick and not annoying"
Found what I needed quick, and the app actually works fine for me. No stupid runaround or glitchy nonsense, which is more than I can say for some other apps
JohnBonniwell_25
February 16, 2026
"Not too happy about the privacy part"
Used firstcry.com for some baby stuff, and the shopping experience itself was fine. Found what I needed, ordering was simple enough, and nothing really went wrong there.
But after browsing, started getting way too many related ads and messages. Maybe that’s normal these days, but felt like my info was being used a bit too much. Wish the privacy settings were easier to find and understand
john1993
February 09, 2026
"Got the Help I Needed in the End"
They did help me out eventually, and I do appreciate that. The replies were a bit slow and I had to follow up a couple of times, which was a little frustrating — though to be fair, once they got back to me, they were helpful and got things sorted.
COWAN
February 05, 2026
"Good savings with their loyalty points"
I shop on FirstCry often, like, mostly for my baby’s regular stuff, and the loyalty points thing has actually been useful for me. The points keep getting added after orders, and I’ve used them a few times during checkout without much hassle.

It’s not, you know, some huge discount every single time, but over a few orders it does add up to decent savings. For things like diapers, wipes, and baby clothes, even small savings kind of matter a lot, especially when you’re buying them again and again.
The app is also fairly easy to use, though yeah, sometimes the offers can feel a bit confusing. Still, I’m giving 5 stars because, overall, the loyalty value is genuinely helpful for regular parents like me.
hello_leanna771
February 01, 2026
"Still Don’t Know Where My Order Is"
I still have no clue where my order is, honestly. Been waiting and checking, but there’s not much of an update showing anywhere. A bit frustrating it is, because I just want to know if it’s coming or not.
michele.Roman
January 27, 2026
"The promo messages just don’t stop"
I ordered from FirstCry one time, and since then it feels like I’ve been put on every possible promo list they have. SMS, emails, app notifications, something or the other keeps coming every day. I’ve already tried unsubscribing, and I’m tired of having to keep explaining or opting out again and again. I get that they have offers and sales, but after a point it just feels like spam. The site may be fine, but this much messaging is really too much.
James-dean
January 25, 2026
"Something felt off with the age range"
I ordered this toy from firstcry because it was marked 3+, but something felt off once we opened it. It seemed more suited for an older kid, especially with the smaller parts and instructions that weren’t very easy to follow. My child lost interest quickly. I just wish the age suitability was mentioned more clearly.
brettmota2014
January 24, 2026
"Product details didn’t match the actual dress"
I ordered a baby dress from FirstCry after going through the description carefully, especially the material and size details. But when it arrived, it didn’t line up with what was mentioned at all. The fabric felt much cheaper than expected, and the sizing also seemed off. I usually compare photos, descriptions, and reviews before buying, and this one just didn’t follow the pattern of what was promised. Had to return it, which was a waste of time. They really need to keep the product details accurate.
William_highley70
January 17, 2026
"Am I the only one whose payment got stuck?"
Am I the only one who had this happen? My payment got stuck for no clear reason, and then the refund took way longer than expected. I kept waiting for a proper update, but there wasn’t really any clear communication, which made the whole thing frustrating.
shawnsaska8919
January 15, 2026
"Return and refund took way too long"
I ordered something from Firstcry and the return process was a real headache. The pickup kept getting delayed, and every time I contacted customer care, they just gave the same reply. Even after the product was picked up, the refund took ages to come through. Im really not happy with how this went and I wont be ordering again anytime soon.
Robert_melendy00
January 05, 2026
"Poor quality for the price"
I ordered baby clothes from FirstCry.com. The quality was really disappointing. The fabric felt thin and rough. After just one wash, the color started fading. The stitching also came loose on one side. I expected better for the price. I don’t think I’ll buy clothes from here again...
JaredMartin_91
December 12, 2025
"It was okay, but something felt off"
I visited the firstcry store recently, it was just an okay experience. The staff was nice and did try to help, so that part was fine. But the billing took longer than expected, and a few sizes I wanted just weren’t available, which was a bit frustrating. Prices seemed decent, nothing too great or too bad. Overall, I don’t know, it wasn’t terrible, but it didn’t feel as smooth as it should have.
ROUTSON
December 03, 2025
"Not totally convinced it's original"
I’ve bought originals before, and something about this one just doesn’t feel quite the same to me. It might be fine, but I’m not 100% sure it’s actually original.

View More Reviews

FirstCry Q&A

Is FirstCry a legitimate company or is it a scam?

KarlPearson
December 11, 2020

“This website is a complete scam. They continuously deceive and defraud countless individuals, just like they did to me when they took my hard-earned money without delivering the item. Now they have the audacity to claim that the item has been delivered. Their customer care and staff are absolutely terrible. I strongly suspect that they receive a commission for each person they scam.”

KenziDouglas
November 11, 2020

“This is definitely a scam. It's click baiting at its worst. I can't believe Firstcry would stoop to this level. I placed an order for a cot cum bed with a mattress combo pack, but they only sent the cot cum bed. When I contacted customer care, they initially admitted their mistake but then tried to claim that I had only ordered the cot cum bed and not the combo. I even sent them a screenshot of my purchase, clearly showing that it was a combo and it still appears as a combo in my purchase history. In simple terms, this is outright click baiting. I strongly advise you to be extremely cautious if you decide to order from this site.”

blackgorilla819
November 05, 2020

“No, it's not a scam. However, they deceived me and failed to initiate a refund for the product that they themselves picked up. They lost the product and are now blaming the customer.”

Could you please share a success story of your experience with FirstCry?

ClintonBennett
September 19, 2020

“I have had to return products numerous times due to them not being the correct size or material that I desired, but it has never posed as an issue.”

How easy is it to contact customer service at FirstCry?

smallzebra199
November 11, 2020

“They require 24 hours to respond to your complaint, and they will take 24 hours to address each individual complaint.”

Edgar.Lynch
November 05, 2020

“It was absolutely terrible. Such a complete waste of both time and energy. We constantly have to send them emails. They don't even bother to pick up the phone and have a conversation with us. It's clear that they have no idea how to properly handle their customers.”

DeannaBarnes
October 13, 2020

“It's quite challenging. The only option for customers is to use the chat app. Otherwise, you can contact customer support and end up expending your energy, time, and money.”

bluesnake726
September 02, 2020

“They absolutely do not allow any connection to their customer service. They solely offer automated customer service through robots, which unfortunately do not provide satisfactory answers. Additionally, when we submit a query, we are unable to view its status or receive any response from them.”

IsobelCraig
July 05, 2020

“They rarely respond, and even if they do, they don't genuinely listen to your complaints.”

Have a question about FirstCry?
firstcry

FirstCry Reviews

Coupons & Promo Codes

Customer Reviews

Questions & Answers

Ask a Question

Welcome to WorthEPenny.com! We use cookies to better understand your preferences, optimize our website and services, enhance user experiences, personalize content and ads, and provide social media and other third-party features. If you want to learn more about cookies and why we use them, visit our Cookie Policy page.